Telesales / Customer Success Agent

uLesson Limited

 Abuja, Nigeria
Last Seen: 28th January 2022

Required Experience3 years

Salary Periodmonthly

Job TypeFull Time


Language SkillsEnglish

Education LevelBachelor's degree

Company NameuLesson Limited

Job Description

  • Our Sales and Marketing Team is on the hunt for Telesales & Customer Success Agents who is passionate about technology, education and is seeking the chance to make a difference. Initiative, ownership, data-driven decision-making, and leadership development will be key differentiators in both the selection process and the successful execution of the roles and responsibilities of this key position.

Qualifications and Skills

  • Minimum of HND; B.Sc / B.A Degree.
  • Excellent communication skills.
  • Experience as telesales representative and/or other sales/customer service role is a plus.
  • Proven track record of successfully meeting sales quota preferably over the phone.
  • Good working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • The patience and ability to effectively engage customers in conversation.
  • Good sales ability.
  • Excellent interpersonal and problem-solving skills.
  • The ability to handle rejection and stress in soliciting customers.

Key Responsibilities

  • You shall report directly to the Telesales manager or any other persons designated.
  • Present, promote and sell / upsell the company’s products to existing and prospective customers – either through direct contact or telephonic correspondence.
  • Address customer concerns and questions and overcome potential roadblocks in the sales cycle to maximize customer satisfaction.
  • Attend all scheduled training to ensure you have sufficient product knowledge about the company’s offering to help your interaction with prospective and existing customers.
  • Establish, develop and maintain positive business and customer relationships.
  • Ensure that you maintain strict confidentiality on customer information you access via the company’s computer systems.
  • Achieve agreed upon sales targets and outcomes within schedule.
  • Coordinate sales effort with team members and other departments.
  • Give feedback on customer needs, problems, interests, competitive activities, and potential for new product(s).
  • Handle grievance to protect company’s reputation.
  • Familiarise yourself with the work tools and software, which are provided by the company and necessary for successfully carrying out your responsibilities.