NOC Support Engineer (Internet Service Provider)

Ngcom Network Solutions

 Lekki, Lagos, Nigeria
Last Seen: 28th January 2022

Required Experience2 years

Salary Periodmonthly

Job TypeFull Time

Valid Until25th January 2022

IndustryTelecommunications

Language SkillsEnglish

Education LevelBachelor's degree

Company NameNgcom Network Solutions


Overview

  • The NOC Support Engineer will be responsible for proactive monitoring of base transceiver stations and IP devices, as well as fiber infrastructure across Ngcoms network, performing first line troubleshooting/fault isolation, resolving where necessary, and escalating to other levels for support.


Qualifications, Skills & Competencies

Qualification:


  • B.Sc / HND in Electrical / Electronic Engineering or related discipline
  • Minimum of 2 years of experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment

Skills & Competencies:

  • Knowledge of Ubiquiti or Cambium radio
  • Good analytical and problem-solving skills
  • Strong Knowledge of DWDM / OTN technology
  • Good Knowledge of OLT
  • Strong knowledge of PtP / PtMP Microwave technologies
  • Knowledge of basic TCP / IP configurations and troubleshooting
  • This is a shift based role.


Responsibilities

  • Maintain and ensure full compliance with all NOC processes and procedures
  • Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
  • Monitor network providing update, status and performance of all network components, capacity services etc.
  • Identify and provide first-line support on all faults on the network in accordance with the Company's standard operating procedure for fault escalation and management
  • Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using standard operating procedures
  • Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.



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