Customer Service Officer at an E-commerce Company - Fadac Resources and Services

an E-commerce Company - Fadac Resources and Services

Last Seen: 24th January 2022

Company Namean E-commerce Company - Fadac Resources and Services

Fadac Resources and Services - Our client provides an array of products and services like Consumer Electronics, Home Appliances, Small and Domestic Appliances.

They are currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer

Location: Lagos

Job Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Job Requirements

  • Minimum of BSc
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working in Electronic sales with customer support.