Company Name: an E-commerce Company - Fadac Resources and Services
Fadac Resources and Services - Our client provides an array of products and services like Consumer Electronics, Home Appliances, Small and Domestic Appliances.
They are currently recruiting suitably qualified candidates to fill the position below:
Job Title: Customer Service Officer
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Minimum of BSc
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working in Electronic sales with customer support.