Customer Service Officer

Pruvia Integrated Limited

 Lagos, Nigeria
Last Seen: 6th December 2021

Required Experience2 years

Salary Periodmonthly

Job TypeFull Time

IndustryHuman resourcestalent developmentrecruiting

Language SkillsEnglish

Education LevelBachelor's degree

Company NamePruvia Integrated Limited


Job Summary
  • We are looking for a Customer-oriented Service Officer who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Requirements

  • 2 years proven customer support experience, Customer Service Officer and telemarketing.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Must be computer savvy.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Must be bold and chubby.


Responsibilities

  • Manage large amounts of incoming phone calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction..
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.



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