Required Experience: 2 years
Salary Period: monthly
Job Type: Full Time
Industry: Human resourcestalent developmentrecruiting
Language Skills: English
Education Level: Bachelor's degree
Company Name: Pruvia Integrated Limited
- We are looking for a Customer-oriented Service Officer who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- 2 years proven customer support experience, Customer Service Officer and telemarketing.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Must be computer savvy.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Must be bold and chubby.
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction..
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.