Customer Care Personnel


Last Seen: 13th April 2021

IndustryIT & Telecoms

Company NameChiji14xchange

Job TypeFull Time

Required Experience1 year(s)

Job LevelGraduate trainee

Education LevelHigh School (S.S.C.E)

Valid Until14th May 2021

  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Online customer management and ability to resolve issues.