Customer Care Agent

12 Baskets Foods Limited

 Lagos
Last Seen: 5th May 2021

IndustryEntertainment, Events & Sport

Company Name12 Baskets Foods Limited

Job TypeFull Time

Required Experience2 year(s)

Job LevelEntry level

Education LevelOND

Valid Until11th June 2021


  • Managing large amounts of inbound and outboundcalls in a timely manner
  • Take customers’ orders via phone and internets
  • Engage customers in order to resolve their issues and complaints
  • Bill customers for items requested
  • Forward customers’ orders to the appropriate kitchen location for processingand obtain evidence/confirmation of receipt from the kitchen.
  • Following call centre “scripts” when handlingdifferent topic
  • Identifying customers’ needs, clarify information,research every issue and providing solutions
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extramile
  • Keep records of all conversations in our call centre database in acomprehensible way
  • Frequently attend educational seminars to improve knowledge and performancelevel
  • Meet personal/teamqualitative and quantitative targets
  • Answer incoming calls and respond to customer’semails

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