Billing Executive

VDT Communications

 Ikoyi, Lagos, Nigeria
Last Seen: 21st January 2022

Required Experience5 years

Salary Periodmonthly

Job TypeFull Time

Valid Until20th January 2022

IndustryTelecommunications

Language SkillsEnglish

Education LevelBachelor's degree

Company NameVDT Communications


Requirements

  • The candidate must have a First Degree in Computer Science, Electrical Electronics Engineering or Computer Engineering.
  • CCNA is an advantage.
  • 5 - 8 years relevant work experience.


Responsibilities

The ideal candidate will be responsible for the following:

  • Support the delivery of day to day billing operations of Bitflux / RSD in line with laid down procedures and best- practices.
  • Identify, diagnose, report, and assist the RSD team in resolving incidents escalated.
  • Ensure prompt resolution of all escalated incidences within agreed timelines
  • Implementing and streamlining billing policies for RSD and the different Bitflux Partners –VDT, Net Access, Brainshare and E-Stream
  • Assist in the implementation of Data Plans and Products in collaboration with the Retail Sales team
  • Execute work programs and plans in line with agreed procedures and guidelines.
  • Provide Support to Bitflux Departments and Units on issue / complaint resolution, Network related implementation and Report extraction
  • Ensure timely communication of automated messages (email and sms) to subscribers on status of data, birthday, service quality (downtime) and other congratulatory messages
  • Analysis of logs and transaction history for input towards resolution of all billing issues
  • Responsible for ensuring customer satisfaction and the efficiency of data plan switch via self-care
  • Ensure timely rollover of customer data as applicable
  • Manage the FUP implementation process for subscribers
  • Assist in implementing user acceptance testing and go-live of new billing implementation in conjunction with Management, sales and customer care.
  • Provide support with the post implementation review of deployed billing solutions and hardware and ensure timely and effective resolution of integration and deployment issues.
  • Provide support and supervision in the deployment and test of upgrade patches and manage relationships with Billing third party IT vendors and OEM.
  • Assist in providing technical support in the deployment of third-Party hardware, software, applications and integration to the billing platform.
  • Participate in the evaluation and selection of vendors for deployment of billing supplies.
  • Support in Processing Request for Proposal/Request for Quotation for new billing accessories based on user requirements.
  • Assist in carrying out timely surveys and competitive landscape survey about new products features, technology in the industry for the benefit of Bitflux subscribers.



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